Clients reviews about Derwent Windows & Doors

Taking the step to replace some of our windows was a big, nervous step but the team at Timber Windows Sheffield offered a friendly, professional service from start to finish. The showroom team guided us through the process and were happy to answer our many questions, encouraging us to revisit the showroom several times to discuss options. There was no hard sell and we felt assured that every detail had been covered to ensure we got the correct outcome, creating like-for-like replacement windows suitable for our property in a conservation area which respected the historic fabric. The installation team were fantastic, highly skilled, tidy, efficient and respectful to us and the property. We're delighted with the outcome and would highly recommend this team to anyone considering replacing windows. ~ Jonathan M

We would thoroughly recommend Timber Windows of Sheffield. Our window replacement job was quite substantial (28 windows) and very complicated ( no two windows were the same, and there were a range of special shapes including arches and rounds). The company were impressively thorough with their survey - returning several times and templating the most complicated windows, which gave us confidence that they actually understood what was required and that the windows once delivered would fit and function as we needed. The team in the office were great, very friendly, really knew their stuff and kept us fully informed. The team on site were a great bunch, very professional and they worked tidily; considering they were working in every room in the house they kept disruption to a minimum. We love the finished results, a vast improvement on our old windows. ~ Ruth P

From start to finish, Timber Windows offered a really professional service. Bev took the time to find out exactly what we wanted and explain all the options. Paperwork and payment instructions were clear. Installation was done on time, with real attention to detail and cleaning up afterwards. Communication was always friendly, clear and professional. We had some mortar issues requiring return visits, ( south facing window in full sun) and Chris returned and tried two different remedies before he and we were satisfied, all at no further cost. Our windows have attracted lots of admiring comments and I am always happy to recommend their excellent quality windows and customer care. ~ Helen W

I replaced my old timber front door with a new door supplied and fitted by Timber Windows Sheffield. The old door was of low quality and drafty, with a hotch potch of locks and fittings. I did like the printed glass design in the door though, so I asked Timber windows to replicate this in the new door. The new glass panel is the same design as the old, but is now done in leaded glass, and double glazed. The new door is much more secure than the old one and should see me out with minimum maintenance. They even incorporated a door knocker I had, which has been in our family for years. Overall very happy with the end result. ~ Mark

We would highly recommend Timber Windows of Sheffield. We were impressed by the quality of the timber sash windows when we visited the showroom. Dawn, Bev and their team were helpful and knowledgable guiding us through planning our project. They appreciated how important it was to us to incorporate the original etched/cut glass pane into our new front door, if possible. Chris and his team took the greatest care to successfully preserve the original glass, they took the same care when replacing the windows to cause minimal disruption to internal decor. Everyone we encountered from the company was pleasant and worked to high standards. ~ Judith S

We would highly recommend Timber Windows, Sheffield. We have recently had Bifold doors fitted which we have been planning to do for some time. We wouldn't have used anyone else for the job, having used Timber windows previously to put in several windows and a stable door. What a team, from the planning stages which involved working with Dawn, Freya and Bev to the actual work on site with Chris and his amazing team. The whole process was carried out in the most professional way, we want to say a huge thank you to you all, our new bifold doors look amazing, absolutely the best. ~ Rosie L

This family business, of many years standing, really know their stuff. The first contact for our initial survey completely sold them to us. Our gut feeling was spot on and from planning right through to fitting and beyond, their customer service has been second to none. We started with windows and our second order was for our doors because we were so happy with not just the service but the fabulous quality - and we are sticklers for that. Bev, Chris and all their team are really friendly, great to communicate with and are experts in this field. What's more to say? Recommend in a heartbeat. ~ Phil J

When we decided to purchase a new front door we were a little overwhelmed how many companies there were on the internet offering so called 'bargin doors', however, we wanted a local company where we could speak to an advisor face to face and see the products before buying. Luckily we came across Prestige Windows and Doors in Sheffield.... From our first visit to the showroom Kate gave us fantastic advice, showed us options available and listened to our needs. She could not have been more helpful and at no point did we feel pressured. Having chosen the door the process of purchasing it and having it fitted was again hassle free. Chris came to measure the door to check exact fitting requirements and we booked a date for delivery. The fitting itself was excellent as Chris and his colleague are amazing and absolute perfectionists. We could not be happier and will definitely use Prestige Windows and Doors again. No reservations at all in recommending this company, well done and thank you. Chris and Jane ~ Chris C

Timber Windows of Sheffield have recently completed the installation of replacement timber sash windows, a new front door and feature casement window to our property. The process to get us to this point has taken the best part of two years, two Listed Building Consent applications and an appeal to the Planning Directorate. Throughout the whole process Bev Hales and her team have been nothing short of magnificent and we cannot thank them enough for the continuous support, advice, expertise and outstanding customer service throughout each and every stage. When the date of installation finally arrived, we were simply blown away by the care, attention to detail, friendliness and professionalism of the whole company, this was only matched by the quality of the product and installation and the absolute pleasure it was to have the guys in our home for 3 days. Our home has truly been brought back to life. We would without hesitation recommend Timber Windows of Sheffield to anyone looking for a professional, reliable and friendly expert within the industry. ~ BOB H

I have two new doors installed by Timber Windows. They are very professional and their service is second to none. I would highly recommend them to anyone. Most recently, a well-known British department store delivered a wrong fridge to my house, and on the way out, they damaged my door frame but refused to compensate. Timber Window kindly offered to repair it and carried it out to perfection for free for me in short notice, during their very busy time of the year. I am very grateful! ~ Sylvia C

We recently used Prestige Windows and Doors to replace some of our windows and we found their company to be great. They carefully explained all the available options for window types, and listened to our concerns before advising us on what to choose. The windows were fitted within a few weeks of us deciding to use this company, and the fitters couldn’t have been more considerate, polite, pleasant and efficient. It really was a good experience. ~ Ellen A

Absolutely delighted. It’s a big decision having new windows. The team at Timber windows Sheffield were outstanding from the first showroom visit to the installation team. Chris and Bev are excellent and all their staff were outstanding. The quality of the craftsmanship and the attention to detail and skill of the installation team was exceptional. Great communication throughout. ~ Sue R

I am delighted with my new windows. They look briliant both inside and outside and keep the house much warmer. I was given excellent advice by Dawn and was most impressed with the efficent and careful way the work was carried out. I would strongly recommend them to anyone considering having windows fitted. ~ Margaret R

As ever, fantastic service from the team at Prestige Windows on Ecclesall road. Professional pre-service arrangements, windows fitted beautifully and lovely job of tidying up after they had finished. More than happy to have the fitting team in the house. Guarantees and paperwork all sorted. We will be getting our windows from here again. ~ katherine A

Superb service. Bev and all the Prestige windows team have been truly excellent in their attention to detail and professionalism. They communicate clearly and in a timely way. We are so pleased we opted to choose the team to install our timber framed windows. Thank you Bev! ~ Cathy R

I have used prestige over a number of years and found the quality and service to be excellent. On the latest job they found a creative solution to a tricky problem. Can't recommend them highly enough. ~ Russell S

Bev and Chris with the rest of the team consistently go above and beyond. We have had quality service for over 10 years and have recommended to family and friends who have also experienced the great workmanship and after care ~ Jonathan V

Great service from the first informative visit to the showroom to the installation of the door. Feel like the team really cared about our experience and getting the right door. Totally confident in the installation and. lOVE the door. ~ Nicola P

Extremely pleased with the look and quality of my door. Fitting was quick and efficient, leaving no repair work on existing surfaces. Great service from sales staff. A good experience and pleasing outcome. ~ Graham B

Cannot recommend enough. Exceptional customer service throughout, continuously going above and beyond and exceeding expectations. Would feel happy and confident to recommend to anyone looking for quality service and products. ~ Becky H

I recently had a double front door installed in Sheffield. The Timber Windows team were responsive, prompt and meticulous throughout design and installation, and provided clear pricing and installation information. Would 100% recommend. ~ Marcus H

Amazing staff and the services provided by Prestige Windows and Doors. ~ Misbah K

Superb installations . excellent workmanship and quality. We are very pleased. Highly recommend. ~ June S

Excellent service, and excellent windows! Would definitely employ their services again. ~ Basil M

Reviews from our customers

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